Frequently Asked Questions
Below are some of the more common questions asked by prospective clients and their families. Of course, you can always contact one of our intake specialists if you have a question that isn’t answered below.
The Basics
Our average length of stay typically exceeds 6 months, providing time for clients to progress through our levels of care as they gain greater independence. Many clients stay in the area after discharge from our semi-independent levels of care and participate in our Extended Services while living in their own housing.
We are a private pay facility, but we do assist clients in getting as much insurance reimbursement as possible for all eligible services. However, the amount of the reimbursement is at the discretion of each client’s insurance provider.
Clients are responsible for payment of services upon admission. The actual cost varies depending upon the program, the accommodations, and the initial length of stay. Each client’s insurance company is fully responsible for making the decision on the amount and timing of reimbursement for our services. Our team will complete verification of benefits, utilization review, all billing, and insurance appeals on your behalf.
We accept both national and international clients. Although the client does need to have a reasonable understanding of the English language since all therapy is conducted in English. On a case by case basis we will set up special agreements with translators for the family portion of therapy if the participating family members do not speak English.
The BrightQuest program is intensively structured with a blend of psychotherapy, vocational and/or educational development, social activities, and community-based support opportunities. Each client’s weekly schedule is developed on a case-by-case basis and will include some focus in each of these primary areas. A typical weekly schedule may include attending a number of educational and process-oriented psychotherapy groups, two individual therapy sessions, a family therapy appointment, community-based recovery meetings, a variety of social activities, and time for volunteering or working. Clients are strongly encouraged to add balance to their schedules by budgeting time for leisure activities, hobbies and exploring areas of personal interest.
This is a discussion between the client and their psychiatrist. All incoming clients meet with a psychiatrist who will assess whether medications seem indicated, or to review the status of already prescribed medications. If an incoming client is already taking prescribed medications, they must continue to do so under the existing prescriptions. Any changes or discontinuations would need to be made directly with the psychiatrist. If a client chooses not to follow their psychiatrist’s recommendations and the BrightQuest clinical team believes the client’s symptoms are not maintained enough to effectively participate in the BrightQuest programs, this feedback will be given to the client and options for continued care will be discussed.
BrightQuest residences are furnished homes that include all necessities such as bedroom and living room furniture as well as a fully stocked kitchen. Each house is equipped with a washer and dryer that clients can utilize throughout their care. We encourage clients to make their rooms and personal space feel more comfortable. This could include small decorative items, photos, pillows, blankets, and other meaningful items that help clients feel more at home. Please be mindful of the number of objects brought to admission as clients will move rooms and houses as they progress throughout the levels of care. On average, clients need no more than about three (3) large suitcases of personal belongings (including clothing). Prior to admission, clients and family members will be provided a packing list.
At BrightQuest Treatment Centers, we understand that the journey toward healing from mental illness is often nonlinear—marked by both meaningful breakthroughs and challenging setbacks. While our team is committed to providing compassionate, individualized care, there are times when clients may choose to leave treatment early or express dissatisfaction with their experience. This can happen for a variety of reasons. In therapy and residential care, it’s not uncommon for things to feel more difficult before they improve, as individuals confront painful emotions or unresolved patterns. Sometimes, this discomfort can lead to frustration with the process, the environment, or even with those providing care. These reactions are part of the complex nature of mental health treatment.
Many emotions can arise during this process, and some clients may choose to leave us a review or feedback to share what they are feeling at the moment. It’s important to understand that this is not uncommon in mental health and health care spaces. Given the deeply personal and often difficult nature of the work, many providers encounter similar patterns in their review profiles.
BrightQuest was founded over 45 years ago and we are proud of the multitude of inspiring stories that clients and their families share with us. We invite you to read some of their quotes here: https://www.brightquest.com/about-us/testimonials/
TESTIMONIALS
BrightQuest gave us the peace of mind to know that our loved one is safe and surrounded by compassionate people that care. Our hope has been restored.”
“BrightQuest Treatment Centers gave me the support and guidance I needed to rediscover my strength and rebuild my life.”
“BrightQuest has helped my son reach a level of function and happiness that I had stopped hoping for because it seemed impossible.
Our most recent client outcomes data from 2024 shows that 80% of clients reported having a good relationship with their closest family members one year after treatment. Additionally, over 70% of clients reported feeling good overall one year after their stay at BrightQuest. We invest in monitoring these outcomes to ensure that our clients have the support they need in treatment and long after.
At BrightQuest, we remain committed to transparency, excellence in care, and open communication. We also welcome feedback—whether through reviews or direct communication—as an important part of learning and growth. In the deeply personal world of behavioral health, moments of challenge can often open the door to deeper healing. If you have any questions, please don’t hesitate to reach out. We’re here to support you.
