Frequently Asked Questions

Below are some of the more common questions asked by prospective clients and their families. Of course, you can always contact one of our intake specialists if you have a question that isn’t answered below.

The Basics

Our average length of stay is 12 months or more, providing time for clients to progress through our levels of care as they gain greater independence. Many clients stay in the area after discharge from our residential/semi-independent levels of care and participate in our Extended Services while living in their own housing.

We are a private pay facility, but we do assist clients in getting as much insurance reimbursement as possible for all eligible services. However, the amount of the reimbursement is at the discretion of each client’s insurance provider.

Clients are responsible for payment of services upon admission. The actual cost varies depending upon the program, the accommodations, and the initial length of stay. Each client’s insurance company is fully responsible for making the decision on the amount and timing of reimbursement for our services. Our team will complete verification of benefits, utilization review, all billing, and insurance appeals on your behalf.

We accept both national and international clients. Although the client does need to have a reasonable understanding of the English language since all therapy is conducted in English. On a case by case basis we will set up special agreements with translators for the family portion of therapy if the participating family members do not speak English.

The BrightQuest program is intensively structured with a blend of psychotherapy, vocational and/or educational development, social activities, and community-based support opportunities. Each client’s weekly schedule is developed on a case-by-case basis and will include some focus in each of these primary areas. A typical weekly schedule may include attending a number of educational and process-oriented psychotherapy groups, two individual therapy sessions, a family therapy appointment, community-based 12-step meetings, a variety of social activities, and time for volunteering or working. Clients are strongly encouraged to add balance to their schedules by budgeting time for leisure activities, hobbies and exploring areas of personal interest.

This is an issue primarily between the client and his/her psychiatrist. All incoming clients must meet with a psychiatrist who will assess whether medications seem indicated, or to review the status of already prescribed medications. If an incoming client is already taking prescribed medications, they must continue to do so under the existing prescriptions. Any changes or discontinuations would need to be made directly with the psychiatrist. In the event a client chooses not to take psychiatrist-suggested medications AND the BrightQuest clinical team believes the client’s symptoms are not maintained enough to effectively participate in the BrightQuest programs, this feedback will be given to the client and options for continued care will be discussed.

All incoming clients are provided an individual bedroom in one of the fully-furnished program-related residences that includes a bed, dresser, night stand, lamp, alarm clock, and laundry basket. Bedding, new pillows and towels are also provided. Therefore, an incoming client needs only to bring clothing, toiletries, and personal items of choice (books, photos, mementos, etc.) Electronics (cell phones, computers, etc.) are permitted. Please note: if the clinical team determines a personal item is disruptive to the client’s therapeutic progress (i.e. a client spending excessive time playing video games and therefore not going to work), the client will be given this feedback and will be expected to work cooperatively with the clinical team in resolving the issue, which may include temporarily suspending use of the disruptive item.