Client Outcomes Report - 2025 Edition

At BrightQuest, healing goes beyond symptom management; it’s about helping individuals rediscover meaning and community. The data compiled here is from our latest outcomes report, produced with Vista Research Group, as well as customer satisfaction surveys. It highlights that our comprehensive treatment model delivers measurable, lasting results for adults living with complex mental health conditions. These quality of life improvements include:

• Better Mental Health: Most clients experience a significant drop in anxiety, depression, and other symptoms.
• Stronger Relationships: 83% of former clients say they have excellent or good relationships with their closest family.
• Independent Living: 99% of clients are living in stable housing a year after discharge.
• Life in Motion: 78% are working or in school one year post treatment, compared to just 36% at intake.  
• Fewer Hospitalizations: Unplanned hospital stays dropped from 51% before treatment to only 16% after.

BrightQuest’s model is built on community, family support, and skill development, empowering our clients to build full and independent lives.

• One year after treatment, 79% of former BrightQuest clients reported feeling excellent or good about their overall wellbeing.

• Those who completed their treatment were more than twice as likely to report strong mental health outcomes compared to those who left early.
• 99% of clients reported living in stable housing one-year post-treatment.
• Twelve months after completing treatment, 78% of clients were working or in school, more than double the 36% reported at intake.
• Vocational and work development programs earned a nearly 75% satisfaction rate, reflecting BrightQuest’s commitment to helping clients build fulfilling, independent lives.

”BrightQuest changed my life and made me an independent person capable of living alone and following my dreams!”

• 83% of clients reported excellent or good relationships with close family one year after treatment, up from 50% at the start of treatment.
• Nearly 70% of respondents expressed satisfaction with family therapists, reflecting our commitment to healing both individuals and families.
• Nearly 87% of family members were very satisfied or satisfied with BrightQuest’s overall family programming. This is one of the highest-rated areas of care.
• 83% were satisfied with weekly family therapy sessions, where they learned to support their loved one while processing their own journey.
• 82% expressed satisfaction with weekly update calls, reinforcing how BrightQuest keeps families informed and connected.
• Communication with the overall treatment team was also rated positively, with over 79%  of  respondents indicating that they were satisfied.
• 87% of families were satisfied with how they learned to set boundaries to promote healthier relationships.
• Over 82% were satisfied with gaining skills for supportive, healthy communication.
• More than 81% felt supported in empowering their loved one’s growing independence.
• Family Support Group (FSG) Weekends received high praise, with 84% of families being satisfied or very satisfied, and 0% reporting dissatisfaction. This is a clear endorsement of these impactful group experiences.

”I am forever grateful to BrightQuest for believing in my son when he may not have believed in himself.”

BrightQuest clients often enter care struggling with serious symptoms like depression, anxiety, psychosis, and trauma. But the results speak volumes:

• The majority of clients experienced a major reduction in mental health symptoms.
• These improvements were sustained throughout the year following treatment.

• Over 77% of clients were satisfied or very satisfied with their individual therapists, the cornerstone of personal growth and healing.
• Our psychiatrists received high satisfaction scores, with more than 78%o of clients rating their experience as satisfied or very satisfied, highlighting the quality of our psychiatric care.
• Medical services earned high praise, with 80% satisfaction. This rating is a testament to the attentive, compassionate care clients receive 24/7.
• Our dietitian services were also well received, with over 73% of clients expressing satisfaction, supporting our belief that nutrition is essential to mental wellness.
• The Client Care Coordinator team stood out, earning 76% satisfaction, helping clients feel supported every step of the way.
• BrightQuest’s multidisciplinary team is consistently praised for its dedication, compassion, and results. These satisfaction scores are a reflection of real people experiencing real support on their path to healing.

‘”BrightQuest provided safety and comfort to me while I faced my past traumas and worked on my long-term mental health issues. The team and peers here changed my life by helping me build up skills and confidence in order to regain a life worth living!”

Clients at BrightQuest are encouraged to identify their own goals; whether that’s gaining independence, rebuilding relationships, or pursuing work or education. After treatment, clients report the following progress on their goals:

”My time here was really amazing, I’ve changed so much and done so much work. I am finally able to live the life I always wanted.”

• The number of clients with unplanned hospitalizations dropped from 51% at intake, to just 16% one-year post-treatment.
• Fewer emergency interventions mean greater stability and quality of life as well as fewer costly disruptions.